Q1: Are you factory ? we have cooperted factory since 2011. We are located in Hefei ,China. Q2: Do you have CE Certificated ? Yes. CE approved. Q3: What's lead time ? Machines always be finished on 7 days. Q4: Do you support OEM/ODM? Yes, we can develop the styles base on customer's requirement. Q5: How to pay Express Charge if order samples ? If send printer by DHL,FEDEX,TNT or UPS account,We have to calculate freight cost with EXPRESS Company first, before sent machine,you could pay freight charge directly to our company account